Daycare & Boarding FAQs:
What are the requirements for my dog to visit your daycare facility?
Dog participating in daycare must be:
- At least 12 weeks old and have completed all rounds of puppy shots
- Current on vaccinations for Bordetella, DHLPP (or the like), and Rabies
- Able to provide proof of a clean fecal exam
- In good standing health (not recovering from illness)
- On a regular flea program
- Your dog must pass an interview exam to ensure he/she is suitable for an open play environment.
*We do offer supervision care (separate from other dogs) to dogs recovering from surgery or a physical injury. Please speak with a staff member if your dog needs special care.
What vaccinations are required?
- Bordetella – Intranasal is believed to be the most effect against kennel cough and is required every 6 months.
- DHLPP, DHPP, or the like – This shot must be given every 1 or 3 years
- Rabies – This shot must be given every 1 or 3 years
Dogs must be given shots at least 3 days before coming to our facility. We reserve the right to refuse dogs who have received their vaccinations up to 3 days prior.
If for any reason you do not wish to vaccinate your dog anymore, we will accept a titer test proving immunity.
What is a Titer test?
A titer test (pronounced TIGHTer) is a laboratory test measuring the existence and level of antibodies to disease in blood. Antibodies are produced when an antigen (like a virus or bacteria) provokes a response from the immune system. This response can come from natural exposure or from vaccination. (Note: titering is also called serum vaccine antibody titering and serologic vaccine titering.)
Why do you require a fecal exam?
We require fecal exams for the health and safety of all the dogs in our care (as well as our human clients and staff). Because dogs can carry parasites and never show symptoms of illness, we want to be sure that all of the dogs visiting us don't bring any unwelcome guests with them.
How do I schedule a first day interview?
To schedule an interview, please call our office during regular business hours. Our staff will get all of the necessary information and guide you through the next steps. First day interviews are typically given in the morning, after the majority of dogs have been dropped off and are settled in. This helps keep the energy down, since we don’t want to overwhelm new dogs. Please keep this in mind when you call to set up your appointment.
How does an interview work?
The interview process is a brief assessment of your dog’s temperament in our open play environment.
When a dog is in the interview area, he/she will be introduced to two dogs, one of the same gender and one of the opposite gender. We will assess his/her response in both situations. If the responses are positive then the dog will slowly be introduced to a larger group of dogs. Once your pup is successfully assimilated into a bigger group of dogs we will come and let you know how it went. You are free to leave at this time and your pup can stay for the remainder of the day or for a minimum of one hour.
What if my dog doesn’t pass the interview?
It’s ok if your dog doesn’t pass the interview, it doesn’t mean he/she is a “bad” dog. Not all dogs are suited for group play, which is why we offer in-home services. If you are looking for day-to-day help, we offer walks and potty breaks. If you are going out of town, we offer feeding visits, walks, and overnight stays. If you would like to work on socializing your dog, we also offer social rehabilitation training in our facility, to address and correct social behavioral issues.
What if my dog doesn’t meet all of the requirements to visit your facility?
If your dog is too young, doesn’t have all of their vaccinations, doesn’t pass the interview, or is recovering from an illness or injury, we can care for your pet at home. If and when the time comes where your dog does meet our requirements and you would like him/her to participate in daycare, we can start again from there.
Do I need a reservation for daycare?
At this time, basic daycare does not require an appointment. You do, however, need an appointment for an interview day, puppy preschool, social rehabilitation, in-home care, grooming, and if your dog is not spayed or neutered.
How do I make a reservation?
If you are a new client you can make a reservation by calling our office or coming in to our office. If you are a returning client you can make a reservation through our website, by clicking on ‘Make a Reservation’, by calling our office, or by coming in to our office.
What will my dog be doing all day?
Dogs participating in daycare get to do what they do best – be a dog! They have the opportunity to make new friends, participate in enrichment activities, and play in a safe and supervised environment. Our staff members are supervising play groups constantly while working with the dogs on their pet-iquette. The pups also get designated outdoor playtime every 1 - 2 hours.
How can I check in on my dog?
You can watch him or her from our web cams here on the website.
What is puppy preschool?
Puppy preschool is a program offered to dogs 12 months and younger to help them learn good socialization skills, basic obedience, and potty training. This proactive program focuses on creating good dog habits early so you can avoid problems which may lead to correctional training in the future. We communicate with you about what your puppy is learning (so you can continue at home) and how he/she is progressing. When dogs “graduate” preschool they are moved into our normal daycare groups where their training and good pet-iquette is reinforced.
What should I bring to dog daycare?
You don’t need to bring anything with your pup for daycare, unless you want him/her to be fed or get nap time. If you would like your dog to be fed during the day please bring food or treats, properly labeled with your dog’s name on it. You do not need to bring bowls. If you want your dog to feel more at home when eating or taking a nap break, you are welcome to bring a blanket (or something that smells like home) and 1 – 2 toys. Please do not bring an excessive amount of things.
Are there set pick-up and drop-off times for daycare?
You can pick-up or drop-off at any time during regular business hours.
Can my dog participate in daycare if he is coming in for grooming?
Yes. If your dog has a grooming appointment and you want him to participate in daycare just bring him in sometime before his grooming appointment. He can play until his appointment time. He may not be able to return to play after he is groomed, so please keep this in mind when you schedule your grooming appointment.
Will my dog get to participate in daycare while boarding?
Dogs staying overnight are included in our regular daycare groups. They are in the play group all day, except during mealtime. Cots are available for dogs who want to nap during the day as well.
Will someone be watching my dog while he/she stays overnight?
Yes, someone is on the premises during the night to ensure their safety, help ease anxiety, and provide you with more honest and accurate feedback about their stay.
What will my dog be doing while boarding?
Dogs boarding wake up a little before 7 a.m. to go potty and stretch their legs. Breakfast is served at around 7:30 a.m. The pups are down for about an hour to give them time to digest their food. After that, they join the daycare dogs around 8:30 a.m., and are out playing for the rest of the day. Their day of play winds down around 5 p.m. when dinner is served. Again, the pups are down for about an hour. At the end of the day all the pups get to go outside to go potty and get their last wiggles out. Lights out at about 7 p.m.
What time is Check-In and Check-Out?
You are welcome to check in at any time during regular business hours Monday - Saturday, and Sunday check-in is by appointment only. However, we strongly encourage you check-in before 5 p.m. so your dog has a chance to get out some energy before bed.
You are welcome to check out at any time during regular business hours Monday – Saturday. Sunday check-out is by appointment (made upon check-in).
What should I bring for my dog when boarding?
You should bring enough food and necessary medication for length of your dog’s stay. You are welcome to bring a bed, blanket, a toy and/or something that smells like home. Treats and hard bones are ok to bring, but please no rawhides. And no need to bring bowls, since we have plenty; unless your dog needs to eat from a specific type of bowl, for example, a slow feeder bowl.
We do have food available upon request (for a nominal fee), but we highly encourage you continue with your dog’s current diet to avoid tummy upsets and added stress during their stay.
If I have a dog and other pets, like a fish and bird, can I get care for all of my animals?
Yes, which is why we offer in-home care so multi-pet families can rely on just one care provider to care for all of their pets in the comfort of their home.
What is kennel cough and what should I do if my dog gets it?
Kennel Cough or Canine Cough is a contagious air-borne virus (much like our Flu/cold). Dogs are vaccinated against it but there is no guarantee they won’t get it. Dogs are more likely to catch this virus when in a close quarters to many other dogs, like at the vet, dog park, or in a kennel (hence the nickname - kennel cough). We continually strive to keep canine cough out of our facility through regular cleaning and current vaccinations. But we also need the pet parent to be vigilant and watch for signs of canine cough so we can catch it before it spreads. If you suspect your dog has canine cough, please call and alert our office. You must keep your dog home for at least 2 weeks, or 10 days after the coughing has stopped. For most dogs, not all, the virus just needs to run its course; but you can take him/her to your veterinarian to get it checked out.
How do I tell if my dog has kennel cough?
Dogs with Kennel Cough, or Canine Cough, tend to start coughing. The cough tends to get worse and turns into a hacking sound, like your dog is coughing up a lung. Some dogs make more of a wheezing sound instead of a cough, but either way, it isn’t normal (unless your dog has reverse sneeze) and you are likely to notice, if we don’t first. If you suspect your dog has canine cough, please call your vet to confirm and please call to update our office.
What if I’m unable to drop-off or pick-up my dog during your regular business hours?
We understand schedules can be tricky and traffic can be unpredictable. Whatever the reason, we offer a taxi service for clients needing extra help with transportation. If you need to be in the office before we open, you can schedule us to pick-up your pup once we open. And if you need to be at a school meeting right after work, you can schedule us to drop your pup back home before we close.
What else should I know?
After daycare - When your pup arrives home after daycare try to limit his/her water consumption. It is normal for a dog to drink an excessive amount of water after a day of play. It’s also normal if he/she sleeps more than usual.
If your dog has diarrhea - This could be from stress. Keep an eye on your dog’s energy level and make note of any unusual behavior. You can try adding 1 -2 tablespoons of canned pumpkin (as long as he/she is not allergic) to your dog’s food until the diarrhea clears up. If the problem persists, consult your vet. Please alert our staff of such concerns.
Pet Sitting FAQs:
How long have you been doing this?
We have been offering in-home care services professionally since 2011 and our pet care providers have extensive experience working with different pets as well as a life-time of just being around animals.
How are your pet sitters qualified?
We understand that your pet is very precious to you and that you wouldn’t let just anyone into your home to care for him/her. That is why we take our pet sitter hiring very seriously so that we can bring you the most trustworthy, reliable, and caring people. Our pet sitters must have at least 1 year of pet care work experience and pass a background check with flying colors before we even consider them. Once hired, they receive an additional 20 hours of pet care training and must also become certified in pet first-aid and CPR.
Are you bonded and insured?
Yes, we are insured and each of our pet sitters is covered as well.
How do I know my key will be safe?
When not in use, we hold all keys in a safe lock box. We never keep keys with your information file, and to further ensure security, we code all key tags – so if the keys are lost or stolen, there is no identifying information with the key.
Can I ask for my key back at any time?
Yes. We are happy to return your key upon request. However, if we have to make an additional trip to physically return the key, there will be a charge.
How often will I get updates on my pet(s)?
It is mostly up to you how often you would like an update. We can update you via text, e-mail, or by phone once a day or after each visit. Some clients like an update each day while others only want a call in an emergency. If we are caring for your pet while you are out of town, at the bare minimum we will message you to check-in at our first visit (to let you know we were able to begin care and your pet is ok), and again on check-out (to let you know we have finished care). We also post pictures on our Facebook and Instagram accounts that you can look in on anytime of day.
Can I request a specific pet sitter?
You can request a specific pet sitter when you make a reservation but we cannot guarantee that sitter will be available. We do our best to assign one sitter to each house, so you won’t get a different sitter every time you make a reservation. But again, despite our best efforts, this cannot be guaranteed.
Will I have a different pet sitter coming each visit?
Typically, no. When scheduling a reservation we strive to ensure the same pet sitter visits the home each visit during that reservation period. We also try to assign you the same sitter each time you make a reservation. Though, due to illness and other unforeseen events we cannot guarantee you will have the same pet sitter every time.
Can I rely on my pet sitter any time of day?
Our pet sitters are typically available from 6:30 a.m. to 8:00 p.m., 7 days a week, to care for your pets. While we do try to accommodate specific time requests, we cannot guarantee that a sitter will be able to reach your pets at that exact time. Emergency after-hours house calls can be requested as well but are not available on a regular basis. For additional needs such as reservation requests or pet updates, you can contact our office during regular business hours.
Can I contact my pet sitter directly?
If pre-arranged, the pet sitter will be available for direct contact during care. However, our pet sitters are not able to make reservations or cancellations. And we prefer them to focus on caring for your pet rather than juggling a calendar. So please contact our facility during regular business hours to make a reservation, change a reservation, or cancel a reservation.
Can I leave my pet sitter a tip?
Yes, tips are welcome and appreciated but never expected. If you do leave a tip, it goes directly to your pet sitter in whole.
If my arrival home is delayed, will my pet(s) still be taken care of?
Yes, as long as you contact our office with your updated travel schedule, we will be happy to continue caring for your pet(s).
Can my dog still participate in dog daycare while receiving in-home care?
Yes. As long as your dog meets all of the requirements, he/she is welcome to come play at our facility. We also offer taxi service, if your pup needs a ride.
Can my dog get groomed while receiving in-home care?
Yes. We offer full-service grooming at our facility and a taxi service to get your dog here. Even if you have an appointment with another groomer, our taxi service can take your pup there too.